Terms & Conditions

Welcome to The Fresh Market Nakuru. By accessing or using our website, products, services, online ordering platforms, or communication channels, you agree to the following Terms & Conditions.

1. General Information

The Fresh Market Nakuru provides groceries, café and restaurant services, flowers & gifts, catering, event-related services, and hospitality-related information through our website and physical location on Showground Road, Nakuru.

2. Product Availability

Product availability, pricing, portions, packaging, and delivery timelines may change without prior notice depending on stock levels, seasonality, supplier availability, and operational circumstances.

3. Orders & Payments

Orders placed through WhatsApp, phone, website, or social media platforms may require confirmation before processing. The Fresh Market reserves the right to decline or cancel orders where necessary.

4. Delivery Services

Delivery timelines may vary depending on location, traffic conditions, weather, order volume, and product availability. Customers are encouraged to provide accurate delivery details and contact information.

5. Food & Catering Services

Customers are advised to communicate any dietary requirements, allergies, or food sensitivities before placing orders. While we strive to maintain high food safety standards, customers consume products at their own discretion.

6. Events & Venue Bookings

Event bookings, group reservations, and venue hire requests may require advance confirmation, deposits, or written agreements depending on the nature of the booking.

7. Privacy & Data Protection

Personal information shared with The Fresh Market through forms, online orders, communication platforms, or marketing channels will be handled responsibly and in accordance with applicable privacy and data protection principles.

8. Website Content

Images, branding, logos, written content, menus, and website materials remain the property of The Fresh Market Nakuru unless otherwise stated and may not be copied or reproduced without permission.

9. Changes to Terms

The Fresh Market Nakuru reserves the right to update or modify these Terms & Conditions at any time without prior notice.